REFUND POLICY
Thank you for choosing MGD Watches.
Please kindly note that when you receive a package, we kindly request that you record a video of the unpacking process. In the event that the product is damaged during transportation, we will use this video as evidence to work with the shipping company. It is also necessary if you wish to request a refund for a damaged product.
We strive to provide our customers with high-quality timepieces and exceptional customer service. In the event that you are not completely satisfied with your purchase, we offer the following refund policy:
Return Period: You have 7 days from the date of receipt to initiate a return for a refund.
Condition of Returned Item: To qualify for a refund, the item must be returned in the same condition as received, with all original packaging, tags, and accessories intact. If the item shows any signs of wear, damage, or alteration, we reserve the right to refuse a refund.
Return Process: To initiate a return, please contact our customer support team, (contact information - MGD Watches), who will guide you through the return process and provide you with the necessary instructions. You may be required to provide your proof of purchase, such as an order confirmation or receipt.
Refund Approval: Once we receive the returned item and verify its condition, we will assess its eligibility for a refund. If the item meets our refund criteria, we will process the refund immediately. Please note that any applicable shipping or handling charges are non-refundable.
A 30% restocking fee will be applied to any item refunded. This fee covers the cost of refund: card handling fee, administration fee, and time to process any refunded item.
Statutory Rights: Our refund policy does not affect your statutory rights as a consumer.
We recommend that you carefully inspect the item upon receipt and contact us immediately if you notice any issues or discrepancies. We strive to address any concerns promptly and ensure customer satisfaction. Customers are liable for return costs, and we advise you to send your items tracked and insured to the full value of the watch.
If you have any further questions or require assistance with the return process, please do not hesitate to reach out to our customer support team (contact information - MGD Watches). Thank you for choosing MGD Watches, and we appreciate your understanding of our refund policy.
Please kindly note that when you receive a package, we kindly request that you record a video of the unpacking process. In the event that the product is damaged during transportation, we will use this video as evidence to work with the shipping company. It is also necessary if you wish to request a refund for a damaged product.
We strive to provide our customers with high-quality timepieces and exceptional customer service. In the event that you are not completely satisfied with your purchase, we offer the following refund policy:
Return Period: You have 7 days from the date of receipt to initiate a return for a refund.
Condition of Returned Item: To qualify for a refund, the item must be returned in the same condition as received, with all original packaging, tags, and accessories intact. If the item shows any signs of wear, damage, or alteration, we reserve the right to refuse a refund.
Return Process: To initiate a return, please contact our customer support team, (contact information - MGD Watches), who will guide you through the return process and provide you with the necessary instructions. You may be required to provide your proof of purchase, such as an order confirmation or receipt.
Refund Approval: Once we receive the returned item and verify its condition, we will assess its eligibility for a refund. If the item meets our refund criteria, we will process the refund immediately. Please note that any applicable shipping or handling charges are non-refundable.
A 30% restocking fee will be applied to any item refunded. This fee covers the cost of refund: card handling fee, administration fee, and time to process any refunded item.
Statutory Rights: Our refund policy does not affect your statutory rights as a consumer.
We recommend that you carefully inspect the item upon receipt and contact us immediately if you notice any issues or discrepancies. We strive to address any concerns promptly and ensure customer satisfaction. Customers are liable for return costs, and we advise you to send your items tracked and insured to the full value of the watch.
If you have any further questions or require assistance with the return process, please do not hesitate to reach out to our customer support team (contact information - MGD Watches). Thank you for choosing MGD Watches, and we appreciate your understanding of our refund policy.